Return & Refund Policy

We want to ensure you are 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase within 30 days of the date of purchase, you can return it to us. Please see below for excluded items and more details.
  1. You must contact us within 30 days to take advantage of our 30-Day Return Guarantee. This guarantee is on all products with an exception of certain Special Ordered Products, Commercial Vacuums, Complete Packages, and Installation Kits*
  2. To qualify for our Hassle Free Return Policy returned merchandise must be in new condition with original packaging, manuals, and materials. Return shipping is the responsibility of the customer. 
  3. Item(s) sent back under false pretenses will not receive a credit and the item will need to be shipped back at the customers’ expense. This includes sending items back with a Return Authorization number that does not match the item the R/A number was issued for.
  4. We will issue you an RA number, so be sure to write it on the outside of the shipping box or on a separate label, not on the actual product package, to help keep the packaging in new condition.
  5. Please print out a copy of your order and/or write your name, address, and phone number on a piece of paper and include it inside the shipment.
  6. Refunds will be processed within 7-10 business days upon approval.