Return & Refund Policy

We want to ensure you are 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase within 30 days of the date of purchase, you can return it to us. Please see below for excluded items and more details.
  1. You must contact us within 30 days to take advantage of our 30-Day Return Guarantee. This guarantee is on all products with an exception of certain Special Ordered Products, Commercial Vacuums, Complete Packages, and Installation Kits*
  2. To qualify for our Hassel Free Return Policy returned merchandise must be in new condition with original packaging, manuals, and materials. Return shipping is the responsibility of the customer. We can issue a return label and in this case, the shipping cost will be deducted from the refund. There is a 10% restocking fee for all items (restocking fees up to 50% may apply if merchandise is not in new condition), less the initial shipping charges. In the event that the complete order is returned that qualified for free shipping, a credit will be issued less the initial shipping charges covered to send out the merchandise to you at no charge. No Returns will be accepted after 30 Days.
  3. Item(s) sent back under false pretenses will not receive a credit and the item will need to be shipped back at the customers’ expense. This includes sending items back with a Return Authorization number that does not match the item the R/A number was issued for.
  4. We will issue you an RA number, so be sure to write it on the outside of the shipping box or on a separate label, not on the actual product package, to help keep the packaging in new condition.
  5. For your protection, returns must be insured and a signature is required for proof of receipt of delivery.  Please add additional insurance if your item is valued over $100, as we are not responsible for lost or damaged return shipments.
  6. Please print out a copy of your order and/or write your name, address, and phone number on a piece of paper and include it inside the shipment.
  7. Refunds will be processed within 7-10 business days upon approval.